In Spring 2022, Placeshapers, Tpas England and the Sustainable Energy Association hosted a roundtable event with engaged social housing tenants across England and heat pump manufacturers Mitsubishi and Vaillant. The event sought to help social housing tenants to understand heat pumps better, and for the manufacturers to understand their end users’ needs and questions.
The findings of this report are based on the roundtable and makes key recommendations for Government, Social Housing Landlords, Technology Manufacturers and Industry. These all focus on the urgent need for more information and advice and proactive communication with tenants throughout any installation process.